Warranty Policy
Who gives the warranty
Products on outrr are made and sold by verified sellers, and the warranty comes from the seller or manufacturer. Where a product has a warranty, its period and what it covers are shown on the product page under Specifications. If no warranty is shown, the product doesn't carry one beyond the damage-free promise.
What warranties usually cover
- Manufacturing defects: broken welds or joints, frame failure, faulty wiring in lights.
- Defects that show up under normal outdoor use as described on the product page.
What they don't cover
- Normal weathering: gradual fading in direct sun, natural patina on metal, wood or stone.
- Damage from misuse, wrong assembly, overloading, accidents or changes you make to the product.
- Cushions and fabrics left out in heavy rain or stored wet, unless the product page says they're made for it.
- Damage in transit. That's covered separately: report it within 48 hours under our damage-free promise.
How to make a claim
Email orders@outrr.in with your order number (starts with OD), photos or a short video of the problem, and a line on what happened. We take it up with the seller for you and keep you updated. If the claim is accepted, the seller repairs or replaces the part or product as their warranty terms set out.
Care
Outdoor pieces last longer with a little care: cover or store cushions when it rains, wipe off dust and bird droppings, and follow the care guide that ships with your product.